Data18 Terms & Conditions – A Complete Guide to Using the Malaysia Platform

Welcome to data18, an online entertainment platform operating under the official domain data18.my. These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and data18 as the platform operator.

These Terms & Conditions govern your access to and use of all services, games, promotions, and content provided by data18, including but not limited to video slots (Big Bass Bonanza, Mermaid Gold, Dinosaur Tycoon, and others), video poker (Deuces Wild), crash games (Spaceman), live casino, and all other platform features.

By performing any of the following actions, you are deemed to have fully accepted these Terms & Conditions:

• Registering a new account with data18
• Log in to your existing account
• Making a deposit or withdrawal
• Playing any game on the data18 platform
• Claiming or using any bonus or promotion

To register and use the services of data18, you must fulfil all of the following eligibility requirements without exception:

• Age: You must be at least 18 years old at the time of registration. data18 strictly prohibits the use of its platform by underage individuals. If you are found to have registered or played before reaching the age of 18, your account will be terminated immediately and all funds will be forfeited.
• Location: data18's services are intended for users in Malaysia. You are responsible for ensuring that your use of this platform complies with the laws applicable in your region.
• Legal Capacity: You must have the legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are legally incapacitated are not permitted to use this platform.
• One Account Only: Each individual is permitted to hold only one active account at data18. Registering more than one account — including using another person's name, phone number, or banking details — is a serious violation that may result in the freezing of all associated accounts and forfeiture of balances.
• Accurate Information: All information you provide during registration must be accurate, complete, and up to date. data18 reserves the right to request identity verification documents at any time.

Data18 reserves the right to reject any registration application without being obliged to provide a reason to the applicant.

Your data18 account is personal and may not be transferred, shared, or assigned to any other party under any circumstances. You are fully responsible for all activities that occur within your account.

Your account security responsibilities include:

• Keep your password confidential and do not share it with anyone, including data18 staff (note: data18 staff will never ask for your password)
• Use a strong password combining letters, numbers, and symbols
• Log out of your account after each session, especially when using a shared device
• Report to the data18 support team immediately if you suspect your account has been accessed without authorisation
• Ensure that the email address and phone number registered to your account are active and belong to you

For identity verification purposes (KYC — Know Your Customer), data18 reserves the right to request documents such as a copy of your IC, bank statement, or proof of address at any time, particularly before processing high-value withdrawals.

All financial transactions on the platform data18 operated in Malaysian Ringgit (RM). data18 does not accept foreign currencies and does not offer currency conversion.

Accepted Deposit Methods:

• Touch 'n Go eWallet
• DuitNow (QR & Transfer)
• GrabPay
• Boost
• ShopeePay
• FPX — Maybank2u
• FPX — CIMB Clicks

Deposit Terms & Conditions:

• Minimum deposit is RM20 per transaction.
• Deposits must be made using a payment method registered in your name only — depositing via another person's account is strictly prohibited.
• Data18 reserves the right to withhold or cancel any deposit suspected of being linked to fraudulent activity, money laundering, or a breach of the Terms & Conditions.
• If your deposit has not been credited within 30 minutes, please contact the data18 support team and include your proof of transaction.

Withdrawal Terms & Conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals can only be processed to a bank account or digital wallet registered under the same name as your data18 account.
• Your first withdrawal may require identity verification (KYC) — please have the necessary documents ready to avoid any delays.
• Any bonus that has not yet met the wagering requirement cannot be withdrawn and will not be included in the withdrawal amount.
• Data18 reserves the right to delay withdrawals for security review purposes. The standard review process takes no longer than 3 working days.

data18 offers a wide range of bonuses and promotions to reward both new and loyal members. All bonuses are subject to the specific terms and conditions set for each promotion.

General Bonus Terms:

• Every bonus carries a wagering requirement that must be met before any winnings derived from that bonus can be withdrawn. The wagering requirement for each bonus is clearly stated in its respective promotion terms.
• The welcome bonus may only be claimed once per new member — attempting to claim it more than once using different accounts is a serious violation.
• Data18 reserves the right to void any bonuses and associated winnings if there is evidence of bonus abuse, fraud, or a breach of promotional terms.
• Bonuses are non-transferable between accounts and have no cash value.
• Any discrepancies in bonus claims must be reported to the data18 support team within 48 hours of the date the bonus was due to be credited.

data18 VIP Programme:

Members who play consistently and actively are eligible to join the data18 VIP Programme. VIP tiers provide access to higher deposit and withdrawal limits, exclusive bonuses, and priority support services. data18 reserves the right to modify the VIP Programme structure and rewards at any time.

All games available at data18 — including slots such as Big Bass Bonanza, Mermaid Gold, 8 Golden Dragon, The Warriors, and Dinosaur Tycoon; Deuces Wild video poker; the crash game Spaceman; and live casino — all operate on a Random Number Generator (RNG) system that has been independently audited and certified.

• Final Decisions: All game outcomes recorded by the data18 server are final and cannot be disputed. In the event of a discrepancy between what is displayed on your device and the server records, the server records shall serve as the definitive reference.
• Technical Disruptions: In the event of a technical disruption or system failure during an active game round, data18 will refer to stored records to determine a fair outcome. If the records cannot be recovered, the wager will be returned to your account.
• Prohibition on Third-Party Software: The use of bots, automated scripts, or any software designed to manipulate or gain an unfair advantage in data18 games is strictly prohibited and constitutes a violation that may result in immediate account suspension.
• Minimum and Maximum Bets: Each game has its own minimum and maximum bet limits, which are displayed within the respective game interface.
• RTP: The Return to Player (RTP) percentage for each game is a long-term statistical value. Results in individual gaming sessions may vary significantly from the stated RTP figure.

To ensure a fair and secure experience for all users, data18 identifies the following behaviours as serious violations that may result in disciplinary action:

• Opening more than one account or registering using another person's information
• Providing false or misleading information during registration or the KYC process
• Bonus abuse or exploiting system errors for unlawful gain
• Use of bots, automated software, or any method to gain an unfair advantage
• Attempting to hack, disrupt, or compromise the security of the data18 platform
• Money laundering or the use of funds from illegal sources for deposits
• Colluding with other players to manipulate game outcomes
• Use of offensive language, threats, or disrespectful behaviour towards data18 staff

Data18 reserves the right to take appropriate action, including account suspension, cancellation of all related bonuses and winnings, and reporting to the relevant authorities where necessary.

By Member: You may close your data18 account at any time by contacting our support team. Prior to closure, any remaining cash balance (excluding bonuses that have not yet met the wagering requirements) will be processed for withdrawal after the necessary verification checks have been completed.

By data18: data18 reserves the right to suspend or terminate any member's account at any time, including in the following circumstances:

• Breach of any terms set out in this document
• Suspected fraudulent activity or money laundering
• Requests from relevant legal authorities
• Accounts that have been inactive for more than 12 consecutive months
• Based on data18's absolute discretion for reasons that need not be disclosed

In cases of suspension due to a violation, data18 reserves the right to hold all funds in the account pending an ongoing investigation.

Platform data18 provided "as is" without any express or implied warranties regarding fitness for a particular purpose. data18 does not guarantee that the platform will operate without interruption or error at all times.

• Data18 is not liable for any financial losses you incur as a result of gambling activities on our platform, including the loss of wagered funds.
• Data18 is not responsible for internet connectivity issues, device failures, or third-party technical problems that affect your gaming experience.
• Data18 is not liable for any delays in deposit or withdrawal processing caused by third parties such as banks or digital wallet operators.
• Data18's maximum liability to any member in any situation is limited to the actual deposit amount made by that member within the 30 days preceding the claim.

data18 is fully committed to promoting a culture of responsible gambling among all its members. We believe that online entertainment should remain enjoyable and never become a source of stress or financial hardship.

Self-Control Tools Provided by data18:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings to keep your spending in check.
• Play Time Limit: Enable play-time reminders to alert you when your self-set time limit has been reached.
• Temporary Self-Exclusion: Take a break from playing for a set period (7 days, 30 days, or 90 days) by contacting the data18 support team.
• Permanent Self-Exclusion: For those who need a more decisive measure, data18 offers a permanent self-exclusion option that will block your access to the platform indefinitely.

If you or someone you know is struggling with gambling control, please seek help from Talian Kasih 15999 — a free counselling service operating 24 hours a day across Malaysia. For more information, please visit the Responsible Gaming ours.

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which we operate data18. Any dispute arising from or in connection with the use of this platform shall first be resolved through good-faith negotiation between both parties before any legal proceedings are initiated.

Should any provision of these Terms & Conditions be found invalid, unenforceable, or contrary to applicable law, that provision shall be reinterpreted to the minimum extent necessary to make it enforceable, while all remaining provisions shall continue in full force and effect.

Data18 operates in compliance with all applicable licensing requirements and takes full responsibility for ensuring its operations adhere to all relevant legal obligations.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our data18 ready to assist you through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat button at the bottom corner of the data18 platform
• Support Line: Check the data18 platform for the latest customer support contact details

The data18 support team operates fully in both Bahasa Melayu and English, and is committed to responding as promptly as possible to ensure your gaming experience remains uninterrupted.

For questions regarding our privacy policy, please refer to the Privacy Policy ours. For information on responsible gambling, please visit the Responsible Gaming. Frequently asked questions can be found on the FAQ ours.